Returns Policy

Exchange and Returns

For open edition prints... If you are not completely thrilled with your order from Halcyon Home Designs, we will be more than happy to exchange it or refund you within 30 days of purchase/receipt providing the items are undamaged. (NB postage costs are not refunded unless the product is faulty). This does not effect your statutory rights. If you return an item for exchange or refund, please enclose a covering letter stating:

1. Your reasons for return
2. Your order number 
3. Full contact details including postal address, email address and daytime contact telephone number

Returns to be sent to: Halcyon Home Designs, Bay Tee House, Haywards Lane, Child Okeford, Dorset DT11 8DX

Refunds will be issued within 7 days of receipt of returned goods. 

For fine art prints... these images are non refundable as they are printed to order. However, if your print is damaged on delivery, please contact us immediately at

Fulfilment of Orders

Halcyon Home Designs endeavour to fulfil every order in the shortest possible time, however if prints are printed to order, please allow 28 days for delivery. Stock items will be dispatched within 72 hours.


All orders are sent using Royal Mail tracking.  You will receive an email confirming shipping and including a tracking number.

We try, where possible, to use recycled packaging. 

Personal Information 

We will not disclose your Personal Information to any third party.


All images are and will remain at all times the copyright of Charlie Hamilton James